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Shipping & customs fees
We provide free shipping by china post air mail,it usually takes 10~60 working days.Sometimes for customs or weather problem,it will be delayed some days. If you are urgent please use EMS DHL OR FEDEX but you must pay extra charge
In most time, the buyer need not pay any customs. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. we dont accountable any customs fee, Please check it out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation.
1. We ship to Alixpress’s address ONLY. Please make sure your address in Alixpress is matched with your shipping address before you pay.
2. In order to delivery your package fast and accurate, please kindly left us phone number when you pay, appreciated!
3. We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
5. Please choose the shipping method which most suitable for you. We will deliver it by the way you choose. If the package can’t be deliveried because of the buyer’s reason(including refusing to sign), buyer should afford all the extra cost!
1.This item is covered by one year warranty. If you`re not pleased with your purchase, we`ll be happy to make an exchange or refund in 7 days.
2. For any exchange or refund, we need the product must be in its original condition, including the box, and all the accessories. Buyers is responsible for the sending and returning shipping cost .
3. Please contact us before you return the item, we will offer you the right return address.
1. Our goal is to make sure you are a happy customer and pleasant shopping with us.
2. If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating of 5.
3. If you are not satisfied with your purchase in any way, Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
The package picture above is for your reference. We will pack in the above way or in a new package. If you can not accept or have other question, please contact me before you place the order.
The products maybe a little different from the picture because of the color, please contact us to make sure if you are concern about that.
It will be also appreciated that if you chat with me when you have any question.
Thanks for coming our shop. Hope you have a wonderful time here!